Delivery & Returns

DELIVERY & RETURNS

 

  1. DELIVERY

1.1 DELIVERY

We will deliver the Products using a nominated courier of our choice ( “Standard Courier”). Specific delivery details will be confirmed at the time you Order. Standard Courier delivery services are available in most areas, however in the event Our Standard Courier is not available, We will deliver by an alternative carrier and this may take longer. No delivery services are available on a bank holiday.

Please note Products delivered outside United Kingdom and Europe are NOT shipped on a Delivery Duty Paid (DDP) basis.

We will deliver to your indicated delivery address. Our Standard Courier will deliver your parcel between 8am and 6pm.  

  • If you place your order by 3pm Monday to Thursday, you will receive your Products within the next 2-3 working days (UK & Europe) and 2-7 working days (USA & Worldwide).
  • Any orders placed on Friday before 3pm will be delivered from the following Monday.
  • Any orders placed after 3pm on Friday and during the weekend will be delivered from the following Tuesday.
  • Please note we do not deliver on UK Bank Holidays and your order will be delivered 2 working days later.
  • A tracking link will be sent to you once your order reaches our courier, for you to be able to follow it all the way to your front door.

1.2 DELAYS

All courier delivery services are subject to stock, courier area, availability and demand. Delivery times are merely an estimate and cannot be guaranteed.

Neither K A L I T A Clothing Ltd nor our nominated carrier shall be liable for any delay or failure to deliver the Products within the estimated time frame and you will not be able to claim compensation for Products delivered outside the estimated delivery time due to delays. 

1.3 TRACKING

If you wish to track your parcel, please refer to the email you were sent containing your tracking number. Please check your Order receipt for tracking information for specific delivery details. A signature will be required on receipt. If you are not in to accept your parcel, the carrier will leave you a card telling you how you can re-arrange delivery/pick up from depot.

1.4 INTERNATIONAL SHIPMENTS

When ordering from K A L I T A Clothing Ltd you are considered the "importer of record". Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws, incurred costs you may be subject to pay and/or for any delay due to Products being held at customs.

For international returns please mark clearly "British Returned Products - No commercial value" as description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may be applied and the amount will be deducted from your merchandise refund.

1.5 TRANSFER OF TITLE

Risk of title passes when we receive payment in full and the risk of loss and damage of the Products passes to you on the date and time of delivery of the Products.

1.6 SHIPPING COSTS AND METHODS

UK: Delivery within 2-3 working days from dispatch, free delivery.

Europe: Delivery within 2-3 working days from dispatch, shipping cost of £12. 

USA: Delivery within 2-3 working days from dispatch, shipping cost of £15. 

Worldwide: Delivery within 2-7 working days, shipping cost of £20. (Transit times dependent on destination).

International shipping charges do not include taxes or duties; these are you (the customer’s) full responsibility.

1.7 REFUSED SHIPMENTS

If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from your merchandise refund.

  1. RETURNS

2.1 RETURNS

When we deliver your Products to you we will include a returns slip, and information on how to return Products to us. If you want to return any Products you must complete the returns slip and enclose this with the Products you are returning. All returns should be sent back to us in their original packaging provided.

Returning briefs:

Briefs may only be returned if fauty. Returns may not be accepted if the items are soiled,and may be sent back to the customer. 

Returning your product because it’s unwanted:

Please return your item unused and in original condition, with all KALITA garment tags still attached (as it was received by you) with proof of purchase within 14 days of successful delivery and we will refund you.

Returning your product because it has a fault:

If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.

After 30 days, we’ll repair or replace the Product in accordance with the terms of the Consumer Rights Act 2015

Returns are applicable on most Products and that have been returned to us following the terms set out.  Returns that are damaged, soiled or returned without their original labels may not be accepted and will be sent back to the customer, at their own cost.

Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair.

You will need to return the order to us by secure means to ensure it reaches us in good condition, at your own cost.

All returns must be shipped to our warehouse within 14 days of receiving your order. Please return your order to us with tracking, by secure means, at your own cost.

 

Please send your return to:

K A L I T A Clothing Ltd

Attention: Returns

Yellow Storage

71 Townmead Road

London

SW6 2ST

 

When we receive your Order we will send an email to you confirming the refund has been successful and your card will be credited within 30 days upon our receipt of your returned Products. Our returns policy does not affect your statutory rights under English Law. 

Exchanges

We do not offer exchanges. Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund, original shipping charges are non-refundable. Please note that if you have paid or are due to pay any duties, taxes or other fee(s) these are your sole responsibility - including reclaiming them where applicable. KALITA.CO.UK does not accept any responsibility for duties, taxes or other fee(s).

Damaged or Defective Products

At K A L I T A Clothing Ltd we are committed to selling only first-quality merchandise. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email at info@kalita.co.uk within 14 days of receiving the order to be eligible for a refund. If you contact us more than 14 days after receiving your order or fail to supply sufficient evidence that the item was damaged prior to being in your care we do NOT accept any liability for damaged items.  After 30 days, we will attempt to repair or obtain a replacement, but we are unable to refund.